Good to know
Frequently asked questions
Ordering, pickup and delivery at Bailey's.
Ordering
How do I order?
Open the market, add what you want to your basket and check out. You can order from as many producers as you like in one order.
When does ordering close?
Orders close Monday at 8:30 PM for that week's pickup. The shop reopens Friday morning for the next cycle.
Do I need an account?
No. Guest checkout is available. You will get an order confirmation by email.
Can I change or cancel my order?
Yes, until the cycle closes. After that the farms have been told what to bring, so changes are limited. Contact us as soon as possible.
Is there a membership or minimum?
No. There is no membership fee and no minimum order.
Pickup
Where is pickup?
First United Church, 16 William Street West, Waterloo. Enter from the parking lot off Caroline Street.
When can I collect?
Thursday, 5:00–7:00 PM. Choose a 30-minute slot at checkout.
Where do I park?
Park behind the LCBO — two hours free. Please do not use the church lot, which is reserved for staff and accessible permit holders.
What should I bring?
Bags, and a cooler if you are buying chilled or frozen items.
Can someone else collect my order?
Yes. They just need your name so we can find your pickup slip.
Delivery
Where do you deliver?
Kitchener, Waterloo, Cambridge and Elmira. Fees are $10, $10, $15 and $20.
When does delivery arrive?
Thursday evening, usually from 4:30 PM. The driver leaves the order at the door and calls you.
What can't be delivered?
Ice cream and frozen fish are not delivered because they are too delicate in transit. They are available for pickup.
Do I need to be home?
No. Leave delivery instructions at checkout and a cooler if you can.
Still stuck? Email us.