Frequently Asked Questions
How do I order?
Please set up an online account. Once this is done, please log into our ordering system(link above). Select the items you would like to order and leave it the in the basket to the left. Once our order window closes the items you have selected will be ordered on your behalf. WE DO NOT HAVE A CHECKOUT OR SUBMIT BUTTON.
How and when do I pay?
We accept cash and cheque only as methods of payment. You will pay for your order at the time of pick up. We do not have a payment feature in our order system as we can not guess what the price may be of items priced by the pound.
Is there a membership fee?
To help with operational costs, like driving every week to the farms, our annual membership fee is $20 per year. (That’s under $1.75 a month for access to the freshest, tastiest, safest, most nutritious food around.) This will be added to your first order and is renewed every 12 months when you order. We do not automatically charge anything: the renewal fee is only applied to your next order once your membership has expired.
Is there a minimum order?
Never has been/never will be. We are already doing the work for many households. Always happy to get what every you need.
Will I have to buy items I don’t want?
We are not like some co-ops or CSAs where everyone gets the same box of produce. With our “Online Market” we allow you to order what you want and the quantities you want, when you want based on our availability.
How do I add to an order I have already placed?
We do not have a check out button in our ordering system. This allows you to go into your order and edit it as many times as you would like to until the ordering window closes. Our windows tend to close 8pm on the Wednesday prior to the pick up date. Once our ordering window is closed you can no longer make changes to your order.
When and Where do I pick up my order?
We currently have one pick up location at The First United Church in Waterloo. 16 William Street West. Please enter off the back parking Lot.
What if I miss the pick up or forget to pick up my order?
You are responsible for picking up your order. When you complete an order online it is submitted to our suppliers and paid for by us. If you don’t pick up we will contact you.
Do I need to sign up, or can I just pop in?
Please pop in and check us out on one of our pick up days. We always have a spontaneous table that anyone can shop from. Once you see all the items that are available for pre-order, we are sure you will want to be a member too.
What if a farmer runs out of what I ordered?
We do our best to substitute for a comparable product. If that is not possible we will deduct the cost at checkout. We do not always know until the farmer arrives that they will not be bringing a particular item. They often do not pick their produce until the morning of our pick up day.
Can I create a standing order?
Our offering is always changing so you won’t be able to set a standing order for you. You won’t want to when you see the selection of seasonal items we offer.
How do I get my stuff home
Please bring your own bags. We suggest that you bring a cooler and ice packs to keep your refrigerated and frozen items at an appropriate temperature until you can put them in the fridge or freezer at home. We do have a limited amount of boxes for those who did not bring their own bags.
Can I send someone else to pick up my order?
Of course you can. Please let the person know where to find your pick up slip. If they need help one of our Market Staff will be happy to help them with your order.
How do prices compare?
Our prices are comparable to speciality shops and farmers markets that focus on local and organic foods.
Are you accepting new farmers/producers?
We are always looking for new Farmers and Producers. Please contact us if you are a farmer/producer that may have something to offer.
What do you do with leftover food?
We try very hard to not have anything left over.. When we do, we pass it on to someone in the community that could use it. Welcome Home and St. Monica’s House have been recipients of great local produce.
What does “local” mean?
We follow the 100 Mile commitment for any of our products grown or raised. We also support many small food producers in our region. All of their ingredients may not be grown with in 100 miles. However, we are always encouraging them to use as many local ingredients as possible.
What if I’m not happy with a product?
Please let us know! If you aren’t happy with something received. Your satisfaction is important to us!
Do you deliver?
Unfortunately we do not delivery at this time. It doesn’t mean we won’t deliver in the future.